Volunteers

What is accreditation? 

All volunteers working at the World Cup will receive an accreditation pass, which grants access to the competition venue and the areas required for your volunteer duties. From Tuesday, 24th of November onwards, access to the stadium will not be possible without an accreditation pass. After your shift, you are welcome to stay in the trackside spectator area or the Event Park area to cheer on the athletes if your duties end before the competition day is over. 

Pick up your accreditation pass in advance and allow enough time for the collection process. New volunteers will have their photo taken at accreditation for their pass. 

The information shown on your accreditation pass must not be shared with third parties or be visible in photos or other material posted on social media. Do not take photos of your accreditation pass. 

Location 

The Accreditation Office is located at Hotel Kimmel (Itäranta 1, 80100 Joensuu). 

Conference rooms Marjala 1–2 are located along the corridor on the right-hand side when entering through the main entrance. 

Accreditation opening hours: 

Event Schedule 

Monday, 23 November 2026 

• Team Arrivals 

• Ski training 

Tuesday, 24 November 2026 

• Ski training, men & women 

Wednesday, 25 November 2026 

• Ski training, men & women 

Thursday, 26 November 2026 

• 15:00 Venue opens to the public 

• 17:10 Men´s 20km Individual 

• 21:00 Venue closes 

Friday, 27 November 2026 

• 15:00 Venue opens to the public 

• 17:10 Women´s 15km Individual 

• 22:00 Venue closes 

Saturday, 28 November 2026 

• 12:00 Venue opens to the public 

• 14:10 Single Mixed Relay 

• 16:15 Mixed Relay 

• 22:00 Venue closes 

Sunday, 29 November 2026 

• 12:00 Venue opens to the public 

• 14:00 Men´s 10km Sprint 

• 17:15 Women´s 7.5km Sprint 

• 20:00 Venue closes 

Lataamo

Lataamo is a meeting point tent for volunteers, offering food, coffee, tea and other refreshments. For volunteers working outside opening hours, such as early in the morning or late in the evening, self-service refreshments (coffee, tea, sandwiches) are also available. Please note that dietary requirements cannot be accommodated to the same extent when Lataamo staff are not present. 

During opening hours, a member of the volunteer team is available at the volunteer information desk. You can stop by with any questions or to check your volunteer shifts. 

Due to the number of people we serve and limited facilities, we can accommodate the most common dietary requirements: lactose-free, gluten-free, vegan and vegetarian options. We do our best to provide suitable food for everyone, but if you have specific or extensive dietary restrictions or allergies, we recommend bringing some of your own food as a backup. Lataamo staff can assist with dietary requirements, and we will do our best to accommodate the information you provided when registering. Meals typically include soups and/or casseroles. 

Access to Lataamo is restricted to accredited event personnel, so you may leave your personal belongings there temporarily at your own risk. As the space is not supervised, we recommend leaving valuables at home. 

We are committed to responsible event practices, including reducing waste, recycling properly and reusing materials. Whenever practical, we avoid disposable tableware. Lataamo provides washable, reusable mugs, as well as a rack where you can leave your mug with your name on it during your volunteer shifts. You are also welcome to bring your own mug and leave it in the rack for your next coffee or tea break. 

Lataamo opening hours 

Spectator Map (to be updated) 

Map of the Biathlon World Cup venue. Click the image to view the map in a larger size. 

The organiser reserves the right to make further updates and clarifications to the map. 

Driving and Parking Map 

The organiser reserves the right to make further updates and clarifications to the map. 

Sustainability

The Kontiolahti Biathlon is committed to organising the event responsibly. For us, responsibility means taking social, economic and environmental aspects into account. 

Social responsibility means making everyone feel welcome and treating everyone with kindness and equality – whether they are volunteers, athletes or spectators. We also take special needs into account in our services whenever possible. 

Economic responsibility means understanding the event's financial impact and adapting our operations to the resources available to us. 

Environmental responsibility means following the principles of the Ekokompassi environmental certification and continuously working to reduce our carbon footprint. The Kontiolahti Biathlon World Cup received the Ekokompassi environmental certificate in 2020. This year, our environmental programme has been updated, and the event is audited during the World Cup on March 2026. 

Our environmental programme includes measures such as reducing and sorting waste, minimising food waste, reusing materials, favouring renewable energy, offering vegetarian food options and communicating about sustainability. 

A responsible volunteer 

• Use the volunteer shuttle or carpool whenever possible. 

• Do not smoke in the event area. 

• Guide and assist spectators with a friendly and positive attitude. 

• Take responsibility for your own tasks and find answers to questions when needed. 

• Bring and use your own water bottle and coffee mug instead of disposable ones. 

• Take only as much food as you intend to eat, helping to reduce food waste. 

• Sort your waste according to the instructions provided. 

• Turn off unnecessary lights and equipment to save energy. 

• Suggest improvements when you notice something that could be done better! 

As part of our sustainability efforts, we have removed disposable tableware from locations where this is practical. Lataamo and the spectator tent aim to use reusable plastic cups in different sizes. The cups are professionally cleaned and maintained before and after the event. 

If you would like to bring your own mug to use during the event, you can leave it in the mug storage area at Lataamo. Please label your mug with your name. 

A Safer Space Event 

Our shared goal is to create a welcoming and safe event where everyone can feel comfortable and carry out their volunteer duties. 

Safer Space Principles 

Respect other people's physical and mental boundaries and their right to self-determination. Do not touch anyone without asking for permission. Remember that you cannot know someone else's boundaries without asking. Speak up if you need more personal space yourself. 

Treat others with respect. Do not mock, ridicule, belittle, exclude or embarrass anyone through your words, behaviour or actions. Avoid commenting on people's appearance, gossiping or reinforcing stereotypes. 

Do not make assumptions about other people. Do not make assumptions based on someone's appearance or behaviour, or about their sexuality, gender, nationality, ethnic background, religion, values, socioeconomic background or health. 

Make space for others. Help ensure that everyone has an opportunity to participate in conversations. Do not dominate discussions; give others a chance to speak. Respect other people's privacy and approach sensitive topics with care. 

Listen and learn. Be open to new people, topics and perspectives. Treat new situations as opportunities to learn and develop. 

Apologise if you have offended someone, whether intentionally or unintentionally. 

Speak up if you witness inappropriate behaviour or treatment. Intervene when appropriate or ask a security steward to assist. Do not simply stand by and watch. 

If you experience inappropriate behaviour or treatment and need help addressing the situation or wish to report it, you can contact the Kontiolahti OC harassment contact person: Annu Jantunen, p. +358 50 301 8415. 

Smoking and Substance Use 

Smoking is strictly prohibited in the competition and broadcast areas. Violating this rule will result in the immediate withdrawal of your accreditation. 

Smoking is permitted in the spectator areas only in designated smoking places. Avoid smoking while wearing your volunteer clothing or other event-related identifiers, such as a security steward vest. Remember that as a volunteer, you represent the entire event organisation. 

Being under the influence of alcohol or other intoxicating substances while volunteering, or representing yourself as a volunteer, will result in the immediate withdrawal of your accreditation and removal from the event area. 

Safety 

Event safety is supported by security stewards, access control staff, the event doctor and the first aid team. You can familiarise yourself with the event safety plan at Lataamo. 

Every volunteer has a responsibility for safety during the event. 

This means staying alert, paying attention to your surroundings and reporting anything unusual or anything that could be fixed or improved to your immediate supervisor, a security steward or another member of the event staff. 

Insurance 

All volunteers are covered by the event organiser's liability and accident insurance. Travel to and from the stadium is also covered when using the most direct route. 

In the event of an accident or injury, please contact the Volunteer Coordinator. 

Photographers 

Photographers from around the world will be attending the competition. Our own official event photographers will also be working before, during and after the competitions. 

You may encounter photographers both in the spectator areas and along the ski tracks. Official photographers can always be identified by their PHOTO vests, which are issued to them at the Media Centre. 

By registering as a volunteer, you acknowledge that you may appear in photographs taken by event photographers. These images may later be published in print, on social media or in Kontiolahti Urheilijat's communications and other materials. 

Most photographs are general event photos taken in public areas. If a photographer wishes to specifically photograph or interview you, they will ask for your permission. 

Volunteers are allowed to take photos and capture memories of the event. Please be considerate of others and respect any restrictions related to your volunteer duties. Taking photos must never interfere with your work. Remember to follow good practices when photographing other people, athletes or spectators. 

Never photograph or publish your accreditation pass if any personal or identifying information is visible.